Category Archives: Customer Service and Support

Email Blacklists – Cause, Effect and Prevention

‎The GlowHost Support Team faces tons of different issues that can affect our customers every day. When a fix is not readily available, we have to invent new methods and use creative solutions to solve difficult problems, instead of having fun by spending our time at the beach. One of these tricky problems is the useful, but problematic thing known as an email blacklist.

Solving complex tasks is not only our job but we enjoy doing it, and we hope our customers are satisfied with results we provide. By the way, you can share your feedback, or read what others have to say here. Truth be told, even negative feedback is appreciated (the constructive kind, not the destructive kind… the latter just hurts our feelings and doesn’t really help anyone), because it is valuable for our team and management to understand what went wrong, and how we can make it better for next time.

hack, spam, money, email, blacklist

Anyway, back to what I wanted to talk about, which is arguably the most annoying issue we’ve had over the years where sometimes our shared servers were getting blacklisted because they were identified as a spam source. Our lead admins have had enough of begging the blacklist providers for assistance, because getting a response from such providers is either slow, or non-existent. They finally said “Something’s gotta change” and decided to take a much more pro-active stance on the issue because our re-active stance was not solving the problem. Continue reading