The other day I was reading through the normal 500-1000 emails that I get every day (no joke), and came across one that I have never seen the likes of before.
This email came from one of my team members, and he said he had a review of GlowHost, but he did not know where or how to post it.
When I heard this, I immediately assumed that a customer had taken the time to review GlowHost, and I suggested to this team member that he contact this customer to thank them for taking the time to review us, and to also ask the customer if they wouldn’t mind posting their review on an appropriate site where members of the general public could read it. You see, our customers often send in some sort of testimonial at our helpdesk or via email, but that means only our team can see them. Sure, that makes us warm and fuzzy inside, but….
Reviews out on the Internet where the general public can see them helps to bring us new customers, so this seemed like the normal approach for dealing with the situation. The question I was asking myself was, “He already knows what to do with customer reviews, so why he was asking me?”
I asked him the same question and he said, “Matt, this is a review of GlowHost, by me,” and “it’s kind of a review, but kind of not.” Needless to say, it took me by surprise because I have never had a review of the company from a staff member’s perspective, and I have to say, just the thought of reading it made me a little nervous…