Category Archives: Customer Service and Support

Peak Loading Speeds and You

Rush hour can be a nightmare, don’t you agree? The bane of many commuter’s existence, rush hour can turn a 20 minute drive into an hour long wait-fest. These times plague the streets and highways with congestion that slows everything down, no matter if you’re in a big rig or our sweet Lamborghini. Did you know this happens on the Internet also?

Loading speeds can be like road congestion

This is known as Internet Rush Hour. Internet Rush Hour occurs during the times when most people use the internet simultaneously which is 7-9PM during the week and we can’t forget about the weekend! Weekend speeds can be affected from 11AM to 11PM or even further extended hours. During these times, users commonly experience slow loading speeds usually for just browsing sites. This is especially true for media streaming sites.

During these times of gridlock, who is to blame? The end users who is driving their cars trying to get from point A to point B? Nope. The destinations, anxiously awaiting for the patrons to arrive and be served? Try again. The answer is the roads or, in this case, the Internet’s infrastructure.

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WHMCS and You

Do you wish there was an easy solution to create invoices, use recurring billing, provide support and otherwise deal with your hosted clients? There is – WHMCS. WHMCS is a fully templated, easily customizable, automated solution for hosting & domain management, support, billing, statistics and more.

whmcsWHMCS is something of a “one-stop shop” that will provide the interfacing between yourself and your hosted clients in a multifaceted way. Combine WHMCS with our Reseller plans (some even include it at a discounted rate or even free!) to get your very own web hosting company off the ground quickly. Let’s cover a bit of the many great features this suite brings to the table.

Billing

WHMCS allows you to send your clients high quality professional looking invoices. It also sends payment reminders, new invoices, quotes and more all in your own design. It’s also integrated with over 75 different payment gateways out of the box. WHMCS supports multiple gateways used concurrently, and integrated for fully automated payment processing, payment confirmations & refunds. Taking payments is now easier than ever, especially when paired with our free-setup merchant accounts!

Supportcogs2

From a ticket system with social integration to a complete network status system, WHMCS is all you need to offer support to your clients. It supports email piping to generate tickets from emails, attachments to transfer files to and from your clients, and even a pre-sales contact form to help seal the deal.

And More!
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