Have you noticed the “Live Chat” icon on the GlowHost website lately? We launched the GlowHost Live Chat service a little over three months ago. So far, GlowHost current and prospective customers have enjoyed speaking directly with our sales, billing, and technical support team via Live Chat. But don’t take our word for it, click on the Live Chat now if you have a question about GlowHost web hosting services, you are interested in adding a new product or service to your account, or you just have a general question you want an answer to quickly.
Fast response times, and we mean fast
You already get super fast support from our helpdesk ticketing system. And we encourage you to use our helpdesk system for all technical related questions. But when you have a question that can be answered quickly, Live Chat is ideal. And it’s fast. In fact, from the second you click on the “Live Chat” icon, you will be speaking with a highly qualified GlowHost representative, usually in less than 5 seconds. Is that fast or what? We think so.
Even though we respond quickly and get answers to you fast, make sure you save your chat transcript in case you want to refer to your conversation later. If you prefer community help, we have a great self-service, member-to-member forum that is moderated by GlowHost and is a great place to find answers to common questions, or even ask your own. And for really technical questions, remember to go through our helpdesk ticket system where you can have your answers documented and available for reference anytime.
Chat with knowledgeable, friendly GlowHost staff
All Live Chat representatives are in-house here at GlowHost and available 24/7 to help you get started with your new GlowHost web hosting account, answer a billing question, or help you with a support question. GlowHost Live Chat representatives are trained in all GlowHost services so anyone you chat with has intimate knowledge of everything we offer including shared web hosting, Unlimited Everything!tm hosting, reseller web hosting, semi-dedicated servers, dedicated servers, virtual private servers, and our full line of specialty web hosting.
To make sure current and prospective GlowHost customers receive the best service possible, our Live Chat representatives are trained to direct you to the appropriate person when needed. For example, you may be directed to a level 3 server admin, a billing manager, or a basic customer service representative depending on your specific needs. And in some cases, you can even speak with the Big Boss if he is around and receiving chats that day. Remember, the Big Boss is busy making sure GlowHost services are running top-notch so you can focus on what you do best.
Get to know GlowHost today via Live Chat
Whether you have been a GlowHost customer since we opened our doors back in 2002, just getting started, or considering using GlowHost web hosting services, take a few minutes and chat with our Live Chat representatives and get all your questions answered quickly. Or continue browsing the GlowHost website and review all our products and services available to help you get the most out of your online presence.
We already monitor and maintain your servers and web hosting accounts 24/7/365. With Live Chat now available at GlowHost, you know you can count on us to be here for you anytime you need us, day or night, any time zone, readily available to help you with all your GlowHost web hosting needs.
Learn more about GlowHost web hosting services today
At GlowHost, we have more web hosting options available than just about any hosting company out there. Need a merchant account, toll-free number, or SSL Certificate? Ready to start newsletter marketing with a free 60-day trial from Constant Contact? Maybe you need to build a website fast and just need a well designed website template? We have everything you need to get started with your online presence.