Email Blacklists – Cause, Effect and Prevention

‎The GlowHost Support Team faces tons of different issues that can affect our customers every day. When a fix is not readily available, we have to invent new methods and use creative solutions to solve difficult problems, instead of having fun by spending our time at the beach. One of these tricky problems is the useful, but problematic thing known as an email blacklist.

Solving complex tasks is not only our job but we enjoy doing it, and we hope our customers are satisfied with results we provide. By the way, you can share your feedback, or read what others have to say here. Truth be told, even negative feedback is appreciated (the constructive kind, not the destructive kind… the latter just hurts our feelings and doesn’t really help anyone), because it is valuable for our team and management to understand what went wrong, and how we can make it better for next time.

hack, spam, money, email, blacklist

Anyway, back to what I wanted to talk about, which is arguably the most annoying issue we’ve had over the years where sometimes our shared servers were getting blacklisted because they were identified as a spam source. Our lead admins have had enough of begging the blacklist providers for assistance, because getting a response from such providers is either slow, or non-existent. They finally said “Something’s gotta change” and decided to take a much more pro-active stance on the issue because our re-active stance was not solving the problem. Continue reading

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Data Backups and You

If a disaster were to happen, do you know where your data backup is? Our datacenters are equipped with advanced protection equipment including high security and fire prevention and suppression. Unfortunately, you still have to expect the unexpected and that’s why making sure you have backups of your data is of utmost importance.

While GlowHost takes backups daily and weekly of our shared servers,Data Backup is Crucial it’s highly recommended that you have multiple copies of your data in various geographical locations. Please understand, however, that web hosting companies do not guarantee backups nor that the backups will be available. Generally our backups are for internal purposes only and you can’t always be sure that we will have the backup you need. Keeping this in mind, you have your data on your server with GlowHost and the hard drive fails on that server. You still have a copy on a flash drive at home, right? Great! What happens if you plug in that flash drive and it’s corrupted? Not so great. Sure all this is theoretical, but this is where an off-site backup service comes in.

Backup Services

GlowHost offers multiple backup restoration services to protect you in the event of such a catastrophe. Continue reading

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