Do you wish there was an easy solution to create invoices, use recurring billing, provide support and otherwise deal with your hosted clients? There is – WHMCS. WHMCS is a fully templated, easily customizable, automated solution for hosting & domain management, support, billing, statistics and more.
WHMCS is something of a “one-stop shop” that will provide the interfacing between yourself and your hosted clients in a multifaceted way. Combine WHMCS with our Reseller plans (some even include it at a discounted rate or even free!) to get your very own web hosting company off the ground quickly. Let’s cover a bit of the many great features this suite brings to the table.
WHMCS allows you to send your clients high quality professional looking invoices. It also sends payment reminders, new invoices, quotes and more all in your own design. It’s also integrated with over 75 different payment gateways out of the box. WHMCS supports multiple gateways used concurrently, and integrated for fully automated payment processing, payment confirmations & refunds. Taking payments is now easier than ever, especially when paired with our free-setup merchant accounts!
From a ticket system with social integration to a complete network status system, WHMCS is all you need to offer support to your clients. It supports email piping to generate tickets from emails, attachments to transfer files to and from your clients, and even a pre-sales contact form to help seal the deal.
The GlowHost Support Team faces tons of different issues that can affect our customers every day. When a fix is not readily available, we have to invent new methods and use creative solutions to solve difficult problems, instead of having fun by spending our time at the beach. One of these tricky problems is the useful, but problematic thing known as an email blacklist.
Solving complex tasks is not only our job but we enjoy doing it, and we hope our customers are satisfied with results we provide. By the way, you can share your feedback, or read what others have to say here. Truth be told, even negative feedback is appreciated (the constructive kind, not the destructive kind… the latter just hurts our feelings and doesn’t really help anyone), because it is valuable for our team and management to understand what went wrong, and how we can make it better for next time.
Anyway, back to what I wanted to talk about, which is arguably the most annoying issue we’ve had over the years where sometimes our shared servers were getting blacklisted because they were identified as a spam source. Our lead admins have had enough of begging the blacklist providers for assistance, because getting a response from such providers is either slow, or non-existent. They finally said “Something’s gotta change” and decided to take a much more pro-active stance on the issue because our re-active stance was not solving the problem. Continue reading →
Owning a web site can be confusing at times, especially for new comers. Understanding the roles and responsibilities of the various services providers that you employ to make your web site work can be hard to grasp, at first. I’ll try my best to help explain some of these roles to you in this article. But…there is another important factor involved…You! While it is our responsibility as a web hosting provider to lift 99% of the management duties from the shoulders of our customers, there are certain areas of website and hosting account management where you as a site owner or junior webmaster are required to take the lead.
You may not know it, but as a site owner, certain best practices should be followed when hosting your website, and you have certain critical responsibilities which might not be immediately obvious to you, but if not done on a regular basis, may end up destroying your web site. While some people have the idea that a web site is a 24/7/365 automated money making machine that never sleeps and never requires any maintenance, those of us that make money on our web sites for a living and primary source or even secondary source of income, know that the “Set it and forget it” dream is far, far away from the reality of operating a web site.
Moving forward, In order to set proper expectations around what GlowHost’s web hosting service can deliver, it is important for you to understand the role that we play in providing services to you. We also talk about 3rd party services and 3rd party software. But, you are going to want to read until the end because the last paragraph, regarding backups, is advice every site owner must know and live by…